At the CustomerAdvisoryBoard.org 2011 Conference in Boston I recently presented “Eight Building blocks of World-Class Customer Advisory Boards.” We received many follow-up questions about various aspects of these eight areas:

1. Executive Involvement
2. Connection to Strategy
3. Membership Design
4. Member Recruiting/Commitment
5. Content Design
6. Meeting Experience
7. Follow Up Actions
8. Results

So, over the next few months, my team will be posting a series of articles addressing the best practices and key elements for each of these building blocks that lead to world-class customer advisory boards.
 
If you have any specific questions or situations you’d like addressed, simply post here or shoot me an email (sean@geehangroup.com) and we’ll be sure we respond. Who knows, we may even write an article about it.